If you believe your boots have a defect, and you purchased them more than 30 days ago-please head to our warranty page for information on filing a claim. Click here to file a claim.
Our warranty is not applicable if you use or have used the products in a way which causes or has caused damage to them beyond normal wear and tears. Exclusions from our warranty include but are not limited to:
- Products purchased more than 2 years ago.
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Wear and Tear - “defects” or markings that come from general wear and tear are not covered. This can include:
- Scuffs
- Scratches
- Stains
- Discoloration/markings from lack of care/leather treatment
- Unusual use/ User error– Anything the customer has done with or to the boots that results in a defect. This would include exposing the product to caustic materials that may cause the product to break down.
- Air Bubbles within the soles are not covered, as it is a natural feature of the boots from the use of the liquid injection molding.
- Insoles, Elastics, and Pull Tabs are not covered for full replacements. We can provide these upon request but they are subject to availability.