What is your return & refund policy?
We offer free returns for purchases returned within 30 days of the date of purchase/order. Final Sale items cannot be returned or exchanged.
During the Holiday season, our standard return policy still applies. Items can be returned within 30 days of the date of purchase/order for a full refund, provided they are unworn and in original packaging.
For purchases made between November 26, 2025, and December 5, 2025, we’re offering extended holiday returns. These orders can be returned through January 5, 2026 to give you (and your gift recipients) extra time.
Please note:
- Items purchased during the Holiday Sale are eligible for return, but exchanges are not available.
- Refunds will be issued to the original method of payment only.
As we do not offer exchanges on our site, for a purchase of boots during the sale period that is returned, a coupon will be automatically sent to the email associated with the order. This will ensure the sale discount is honored on a future purchase..
Simply send the boots back to us in their original unworn condition. When you try them on, please do it on carpet. If items are returned damaged or worn, they are subject to be sent back with no refund provided.
Normally, it takes 8 business days after your return has arrived for our team to process your return and refund. However, during peak months this timeframe may vary.
Due to varying processing times by financial institutions, it might take an additional 10 business days for the refunded credit amount to appear in your account.
When will I get my refund?
Normally, it takes 8 business days after your return has arrived for our team to process your return and refund. However, during peak months this timeframe may vary.
Due to varying processing times by financial institutions, it might take an additional 10 business days for the refunded credit amount to appear in your account.
If you need to track your return, please follow the link in your return confirmation email or review the status of your order in My Account.
Can I return online purchases to a store location?
All orders must be returned to your original place of purchase. Products purchased at Blundstone.com cannot be returned to a store location and vice versa. Please visit our return portal if you would like to start a return for your online order.
Can I combine returns using one label?
Need to return multiple pairs of boots? If multiple pairs were received in a single order, they can all be returned using one return label. However, if you are trying to return multiple pairs that were received on separate orders, multiple return labels will be needed (one label per order placed).
Please note using one return label for two separate orders may cause delays in your refund process.